Frequently asked questions

We only need your name or the reservation ID from the confirmation e-mail. In the future, the identification will be made easier by scanning a QR code.

You won't need anything special, just remember to wear comfortable clothes and shoes. Leave your high heels and flip-flops at home and opt for sneakers instead.

The game is 25 minutes long, but all in all, the experience takes 40 minutes.

The players should be at least 7 years of age, however, there is no maximum age. You don't need to be in a top shape or have any previous experience with VR, our adventures are available for any age group.

Each time slot is open for a team of up to 4 players. If you arrive in a bigger group, you will be split into teams of 4 and enter the arena in 5-minute intervals. The time intervals ensure you won't bump into another group in the arena.

You can get audio clues during the adventure. Some games include a virtual guide that helps you solve the puzzles.

The virtual surrounding of the game fits with the actual layout of the arena. Make sure you follow the game instructions to avoid the possibility of hitting a wall or your fellow players.

Unfortunately, taking photos or videos during the game session is not allowed. You may, however, take a picture in the VR headset and backpack before or after entering the arena.

Sure, you can give our adventures as a gift by purchasing a voucher in our reservation system.

You can redeem your gift voucher in the reservation system within 12 months from its purchase.

In the reservation system, just fill in the voucher code, pick a date and time for your adventure, and you're good to go.

If you choose to cancel a gift voucher, please, get in touch with us. Unfortunately, the purchase is non-refundable.